UK-based reservation and inventory platform Tigerbay has announced a recent agreement with global provider of cloud-based, secure payments solutions, PCI Pal.
Through the Tigerbay platform, its customers will have access to PCI Pal’s secure payment solution suite, enabling PCI Compliant contact centre payments through voice and digital channels with integrations to an extensive network of payment providers.
The partnership aims to redefine the contact centre payment process by enhancing agent efficiency, providing greater access to payment providers, and ensuring PCI compliance in the process. In doing so, brand reputation is protected and both consumer trust and experience are prioritised.
With PCI Pal, Tigerbay can offer a truly streamlined solution ensuring that sensitive customer card data never enters the contact centre environment. Furthermore, PCI Pal's seamless integration means that compliance with PCI DSS standards is simplified, mitigating the risk of non-compliance penalties.
“We are excited to be partnering with Tigerbay to deliver a superior payment experience to the reservation and travel space,” says Ritch Caudill, VP Partners and Alliances of PCI Pal. “Our partnership enables Tigerbay customers to easily access secure payment solutions that support a true omnichannel approach. As organisations are facing increased compliance obligations, we are delighted to offer a solution that benefits both the contact centre and the end customer through secure payment solutions.”
Carl Morgan MD of Tigerbay, said: "This new agreement with PCI Pal provides our customers with greater choice and robust security solutions for their payment systems.”
“PCI Pal will help empower Tigerbay to focus on delivering exceptional travel experiences without compromising on payment security and enhance our reputation as a secure and trustworthy travel service provider.”