Our Platform & Services

Reservation and inventory platform for specialist travel

Tigerbay is a comprehensive platform designed specifically for specialist tour operators. Whether you require a ’complete’ solution, or 'core' solution where you connect to other specialist systems, our flexible platform reacts to your requirements and evolves with your business.

The Tigerbay platform is agile, reliable and future-proofed, offering today’s specialist tour operators a dynamic, flexible solution that makes selling and managing travel bookings via multiple channels more accurate, efficient and profitable. Tigerbay can work with any digital or technology partner.

Tigerbay helps you present your product clearly and simply to your customers with innovative functionality in the following key areas:

User-friendly point of sale

Maximise efficiency and customer satisfaction with Tigerbay’s platform. The sales workflow is optimised and enhanced with point of sale screens which are tried and tested for conversions. Allowing you, your customers and your partners to make and manage tours, tailor-made, groups, package and dynamic package bookings.

Customer management

Capture and store valuable customer data to speed up the sales process, and use it in product development. Data and tool sets exist to flow into any CRM systems. Detailed customer knowledge is key to providing the best service possible and standing out from your competitors.

Quote and booking management

Build and store customer (and groups) quotes quickly and easily, and recall them at any time. Our booking management tool allows for easy additions, amendments, notes and special requirements enabling you to provide exceptional customer service. Complex multi-centre tours can be quoted and booked in minutes.

Product management and marketing

Take control of your product range using multiple channels, maximising offers and content. Tigerbay helps present and promote your products – from concept through to marketing and sales – in one clear and simple environment: - Tours for individuals and groups - Multi-centre and multi-departure - Accommodations of all types - Transport, flights, transfers, car hire, route planning - Activities and attractions

Contract, inventory and yield management

Upload and manage all your commercial agreements in one place with our intuitive contract and inventory management tool. Track, report and make changes to your inventory to help with yield management decisions and to maximise profits.

Integrated Document Management System

Automatically generate tailored, branded and personalised documents, with a full version history for your records. Tigerbay understands how important it is to have quality, informative and timely documentation when creating a seamless travel experience for your customers.

Sales and purchase ledger

Take the headache out of administration, by automating your accounting processes leaving you free to focus on creating the perfect holiday for your customers.

Flexible rules engine

Define your own offering, pricing, promotions and operational checks with Tigerbay’s flexible, multi-use rules engine underpinning your business strategy.

Reporting and analysis

- Tools to create your own reports - Tools to sync data into central data system - Built in reports for all aspects of tour operating - Automated manifests to suppliers - Portal for suppliers, tour leaders and agents to login and access data and tools

A proven track record on implementations

We offer tailored training plans and a dedicated support team to help you make the most of everything the platform has to offer. Tigerbay has a proven track record on implementations, providing unrivalled project management and technical expertise to specialist tour operators covering all areas, from adventure to package and luxury holidays, and from accommodation-only holidays to escorted tour holidays.

Reliable, scalable, fast and flexible

Tigerbay’s open architecture for easy third party integration means it can easily flex to your requirements. The Tigerbay API gives you the ability to integrate your inventory and business processes with your other systems in a secure and standardised way. And our development/testing/release methodology means your business will benefit from a platform that is reliable, scalable, fast and flexible.

Hosting and Servicing

Full SAAS solution MS Azure cloud hosting, where you only pay for what you use.
  • Tigerbay guided us through a smooth implementation. The team are very knowledgeable and through constant communication they helped us prioritise appropriately to ensure the initial installation project went well.

    Beachcomber Tours

  • Tigerbay’s day-to-day usability is fantastic. Bookings now take half the time they did with the previous system. It has helped us increase efficiency, improve accuracy and streamline our business.

    Debbie O’Neill, Head of Customer Experience, Voyages Jules Verne

  • We work closely with Tigerbay on a regular basis. Our website is continually evolving and improving with exciting new features. We implemented Tigerbay and went live as planned. The system is easy to use and made training straightforward.

    Mark Warner Travel

  • The intuitiveness of the Tigerbay system is one of its key assets; and the simplicity of the back office allows new staff members to be trained quickly and accurately. Tigerbay has also given us the flexibility to be able to offer targeted promotional campaigns online which have proven popular with both trade and direct clients.

    Ski World

     

t: ‪+44 29 2105 5300
e: info@tigerbay.co.uk
Part of the ATCORE Group