HF Holidays is a market leading Tour Operator, specialising in walking holidays in the UK and abroad. Being in business for 110 years, and with 55,000 happy guests each year, there is a core of integrity and service.
HF Holidays implemented the Tigerbay Platform in 2020. This strategic partnership has enabled HF Holidays to achieve significant operational enhancements and navigate the pandemic landscape with resilience and ultimately with longer term efficiency.
Since integrating the Tigerbay platform, HF Holidays has continually reaped the benefits of this advanced technology solution, experiencing robust growth and operational excellence. The collaboration with Tigerbay has proven to be instrumental in strengthening HF Holidays' market position
"We are thrilled with the positive impact the Tigerbay platform has had on our business," said Robert Box, Chief Technology Officer of HF Holidays. "This partnership has empowered us to streamline our processes, enhance customer experiences, and successfully adapt to the evolving demands of the specialist travel market.” Robert continued, "Onboarding new staff is now significantly faster than ever before. Getting people productive quickly is a real advantage compared to previous systems. Tigerbay has enabled us to streamline multiple applications, serving as a robust ‘anchor’ platform from which peripheral applications can operate effectively. We now have better data, improved visibility, and the ability to act swiftly. In addition, group bookings can be made and managed as easily as individual bookings, allowing all sales agents to work seamlessly across the business."
Carl Morgan, Managing Director of Tigerbay, commented, "HF Holidays is exactly the type of business Tigerbay was designed for. They offer a unique holiday product, with tours, groups, and tailor-made flexibility. They are really focused on the customer experience and are willing to embrace change to make a difference and subsequently reap the rewards."
As HF Holidays continues to build on this success, the company remains committed to leveraging cutting-edge technology to deliver exceptional holiday experiences to its customers.