Balancing the Platform Approach: Tigerbay’s Solution for Specialist Tour Operators

In the ever-changing world of travel, specialist operators need reliable, flexible technology to support growth. 

Tigerbay’s Platform as a Service (PaaS) provides the robust foundation, scalable technology, and secure infrastructure needed for business.  Inventory Management and Supplier Contracts are at the heart of the platform and central to all Tigerbay users.  With 24/7 visibility of real-time accruals, costs, and margins, operators can streamline finance and yield management. Whilst security features like encryption, multi-factor authentication, and PCI compliance ensure that all data is protected.

As well as delivering essential functionality for business optimisation and growth, the Tigerbay platform allows for personalisation. To support this, it offers flexible toolsets for tech partners to integrate custom solutions, such as websites, CRMs, and brand sensitive customer documentation.

An example of this is Tigerbay’s partnership with d-flo, which has developed bespoke mobile apps and documentation for Sunvil, a case study that highlights the platform’s adaptability (click here to read the full case study).

Tigerbay also integrates easily with other CRM and DMS systems  for real-time synchronisation, ensuring seamless user experience without compromising on personalisation.

The platform is designed for future growth, allowing operators to extend their systems as needed. In essence, Tigerbay balances a strong operational foundation with the flexibility to tailor solutions, enabling tour operators to scale while delivering enhanced user experience.

  • We work closely with Tigerbay on a regular basis. Our website is continually evolving and improving with exciting new features. We implemented Tigerbay and went live as planned. The system is easy to use and made training straightforward.

    Mark Warner Travel

  • The intuitiveness of the Tigerbay system is one of its key assets; and the simplicity of the back office allows new staff members to be trained quickly and accurately. Tigerbay has also given us the flexibility to be able to offer targeted promotional campaigns online which have proven popular with both trade and direct clients.

    Ski World

     

  • Tigerbay’s day-to-day usability is fantastic. Bookings now take half the time they did with the previous system. It has helped us increase efficiency, improve accuracy and streamline our business.

    Debbie O’Neill, Head of Customer Experience, Voyages Jules Verne

  • Tigerbay guided us through a smooth implementation. The team are very knowledgeable and through constant communication they helped us prioritise appropriately to ensure the initial installation project went well.

    Beachcomber Tours

t: ‪+44 29 2105 5300
e: info@tigerbay.co.uk